Health Advisor - Full and Part time - Bradley Stoke

United Kingdom - Bristol and Midlands region (UK centres)

This vacancy is now closed


About Us

MSI Reproductive Choices is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24-hour confidential helpline work, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services to join our committed teams of clinical, management and support staff.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

 The role:

We are looking for a Health Advisor to join our Call Centre (One Call) operation in Bristol. The purpose of this role is to conduct telephone pre-treatment assessments with patients seeking termination of pregnancy and vasectomy treatment.

Our Health Advisor’s also support our patients with booking in treatments and other related services whilst creating and maintaining accurate record keeping 

Reporting directly to the Team Manager the successful candidate will be joining a patient centred team, focused on delivering exceptional patient care at all times.

 About you:

We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all patients and colleagues.

To succeed in this role, you must have:

  • A Pro-choice outlook on abortion with an empathetic and unbiased nature
  • Experience of working within a contact centre role either inbound or outbound
  • Confident in the use of various computer systems
  • Worked in a customer service environment, desirably in the health care industry over the telephone or face to face
  • A second language would be great as we often help people who are non-English speaking. However, this is not a pre-requisite for the role!


  • A high attention to detail with excellent organisational skills
  • Excellent listening, communication and telephone skills

Personal Attributes:

  • Committed to the protection of team members and patients, with a focus on vulnerable groups.
  • Able to role-model inclusive and culturally sensitive attitudes and behaviours.

For more information about the role, please view the job description and person specification on our website.

Location: One Call, Bradley Stoke

Full-time: Full and part time – hours starting from 22.5

Contract type: Permanent

Salary: £19,350 - £22,500 dependant on experience

As a MSI UK colleauge you will have access to hundreds of perks and discounts, plus fun features that make work a more rewarding place to be.  You will be auto enrolled in to our Pension Scheme (Opt out is available). After your probationary period you will also have access to other benefits such as the 'Cycle to Work' Scheme and season ticket loans. You will also be eligible to receive discretionary bonuses and salary uplifts based on your personal performance.

Closing date: 10th September 2021 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal staff applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.

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