Client Services Advisor - Full and part time - Bradley Stoke

United Kingdom - Bristol and Midlands region (UK centres)

This vacancy is now closed


About Us:

At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future. As one of the world’s leading providers of contraception and safe abortion care, we give women the means to do so. Across 37 countries, we provide high quality, safe services, and work with advocacy to create an enabling environment, so every patient has safe access to services when and where they are needed. Because when a woman can determine her own future, she can contribute to creating a better, more sustainable future for everyone.

MSI Reproductive Choices is committed to creating an inclusive environment with a workforce which is representative of the communities we serve. We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We are committed to promoting equality and safeguarding the welfare of all team members and patients, with a focus on vulnerable groups. 

The role

Client Services Advisor

No selling or cold calling in our contact centre. Instead, you will be helping thousands of women across the country that need our help.

Welcome to a contact centre role where you can make a real difference:

  • One Call is our 24-hour, 7 day a week contact centre
  • You will provide women, men and couples with support and advice on sexual and reproductive health which includes family planning, vasectomy, and health.
  • As a Client Services Advisor you will provide exceptional customer service to both our patients and clinics
  • You will be non-judgemental in order to offer non-biased information to our patients at all times
  • You will be making appointment bookings into our clinics by balancing the patients needs with appointment availability

About you

We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all patients and colleagues.

To succeed in this role, you must have:

  • A Pro-choice outlook on abortion with an empathetic and unbiased nature
  • Experience of working within a contact centre role either inbound or outbound
  • Confident in the use of various computer systems
  • Worked in a customer service environment, desirably in the health care industry over the telephone or face to face
  • A second language would be great as we often help people who are non-English speaking. However, this is not a pre-requisite for the role!


  • A high attention to detail with excellent organisational skills
  • Excellent listening, communication and telephone skills

Personal Attributes:

  • Committed to the protection of team members and patients, with a focus on vulnerable groups.
  • Able to role-model inclusive and culturally sensitive attitudes and behaviours.

For more information about the role, please view the job description and person specification on our website.

Location: One Call, Bradley Stoke

Full-time: Full and Part time

Contract type: Permanent

Salary: £19,350 - £22,500 dependant on experience

As a MSI UK colleauge you will have access to hundreds of perks and discounts, plus fun features that make work a more rewarding place to be.  You will be auto enrolled in to our Pension Scheme (Opt out is available). After your probationary period you will also have access to other benefits such as the 'Cycle to Work' Scheme and season ticket loans. You will also be eligible to receive discretionary bonuses and salary uplifts based on your personal performance.

Closing date: 10th September 2021 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal staff applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.


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