Operations Manager - Essex

United Kingdom - London and South East region (UK centres)

This vacancy is now closed


About Us

At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future. As one of the world’s leading providers of contraception and safe abortion care, we give women the means to do so. Across 37 countries, we provide high quality, safe services, and work with advocacy to create an enabling environment, so every client has safe access to services when and where they are needed. Because when a woman can determine her own future, she can contribute to creating a better, more sustainable future for everyone.

MSI Reproductive Choices is committed to creating an inclusive environment with a workforce which is representative of the communities we serve. We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We are committed to promoting equality and safeguarding the welfare of all team members and clients, with a focus on vulnerable groups. 

About the Role

The Operations Manager is responsible for delivering and maintaining operational excellence in the surgical and associated early medical units situated within the region. This post is responsible for the Essex site and surrounding Community Treatment Centres (the “relevant clinics”).

This post is responsible for ensuring the relevant clinics are well led, operate efficiently and deliver the required client volumes and financial performance, whilst ensuring that the client is at the centre of all care and the relevant clinics achieve exceptional levels of client care and satisfaction.

The Operations Manager will work closely with the Clinical Services Manager to ensure the effective management of the relevant clinics in their area.

About You

We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all clients and colleagues.

To succeed in this role, you must have:


  • Pro Choice
  • Operational management experience gained within a customer focused service industry, ideally within a healthcare environment.
  • Experience of managing high client volumes and responding to changes in client demand
  • Proven track record of leadership and able to manage a team to include identifying people, developing potential (via constructive feedback, development and encouragement), and performance management
  • Able to manage resources effectively and evidence of being a successful budget holder.
  • Demonstrates awareness of the importance of working as part of a multi-disciplinary team
  • Communicates effectively verbally, in writing and in electronic formats
  • Ability and willingness to learn about MSI, the partnership, and humanitarian issues and apply this in a commercially focused way


  • Educated to degree level (desireable)
  • Management or Business qualification (desirable)
  • GCSE Maths and English (essential)
  • Knowledge or health management and regulatory compliance (desirable)

Personal Attributes:

  • Committed to the protection of team members and clients, with a focus on vulnerable groups.
  • Able to role-model inclusive and culturally sensitive attitudes and behaviours.
  • Resilience
  • Excellent communication skills, both verbally and written
  • Strong leadership and motivational skills – ability to motivate and support team members
  • Organised with good planning, prioritising and time management skills
  • Attention to detail with a commitment to high service standards
  • Passionate about providing excellent services
  • Driven by placing the client at the centre of services and ways of working
  • Willing to grow and develop own skills to meet the needs of the business


For more information about the role, please view the job framework on our website.

Location: Essex

Full-time: 37.5 hours

Contract type: Permanent

Salary: £40,000 - £45,000

Closing date: 30th September 2021 (midnight GMT). Interviews may take place before this date for exceptional candidates.


Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.

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