Deputy Operations Manager - West London

United Kingdom - London and South East region (UK centres)

This vacancy is now closed

Description

About Us

At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future. As one of the world’s leading providers of contraception and safe abortion care, we give women the means to do so. Across 37 countries, we provide high quality, safe services, and work with advocacy to create an enabling environment, so every client has safe access to services when and where they are needed. Because when a woman can determine her own future, she can contribute to creating a better, more sustainable future for everyone.

MSI Reproductive Choices is committed to creating an inclusive environment with a workforce which is representative of the communities we serve. We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We are committed to promoting equality and safeguarding the welfare of all team members and clients, with a focus on vulnerable groups. 

About the Role

Reporting to the Operations Manager, the Deputy Operations Manager will be responsible for providing leadership to their Treatment Centre Operations team to ensure a consistent safe and sustainable service in all Treatment Centres and associated services within their cluster. The Deputy Operations Manager role is based in our larger centres and is a role for those colleagues who have the aspiration and potential to be appointed to the Operations Manager role. The post holder will deputise for, and work closely with, their Operations Manager to ensure that the operational priorities in their cluster are aligned to the overall organisational priorities delivered through a clear focus on safety, client experience & sustainability. All Deputy Operations Managers will be required to work cohesively with the Operations Management team and other departments to support each other to deliver the overall organisational objectives, ensuring we consistently deliver a safe and sustainable service.

About You

We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all clients and colleagues.

To succeed in this role, you must have:

Skills:

  • Ability to role-model own behaviours by:
  1. Working in a diverse and inclusive environment, respecting and collaborating with all individuals equally and with a commitment to overcome bias and prejudice
  2. Effectively managing own time, priorities and motivation
  3. Displaying a “can-do” approach and passion for the services and organisation.

 

  • Ability to work with others through:
  1. Effective interpersonal, negotiation and influencing skills.
  2. A proactive approach to conflict management and resolutions.
  3. Building effective cross-team/function relationships.

 

  • Ability to inspire a motivated and productive team by:
  1. Challenging and supporting colleagues to deliver results
  2. Leading a continuous improvement and change culture.
  3. Fronting a positive Colleague experience.

 

  • Ability to make sound business decisions through:
  1. Correct analysis of data, leading to tangible and relevant improvement decisions.
  2. A proactive and visible approach to risk mitigation
  3. A commitment to innovation and creative problem solving

 

  • Ability to generate a Client-focused service by:
  1. Embracing technology to deliver effective and efficient pathways
  2. Converting patient feedback into pathway improvements
  3. Inspiring colleagues to deliver an experience that meets patients’ needs at every interaction.

 

  • Ability to effectively communicate key concepts, priorities, and challenges to all areas of the business through:
  1. Timely clear messages tailored for the correct audience.
  2. Listening and feedback mechanisms to check understanding and effectiveness of communication

 

Qualifications

  • Minimum: GCSE (A-C) [or equivalent] in Maths & English
  • Desirable: Formal Management Qualification including a bachelors or masters degree in operational management

 

Personal Attributes:

  • Committed to the protection of team members and clients, with a focus on vulnerable groups.
  • Able to role-model inclusive and culturally sensitive attitudes and behaviours.
  • Pro-choice
  • Passionate about service and quality improvement.
  • Able to role-model inclusive and culturally sensitive attitudes and behaviours.
  • A problem-solver, who can see the benefits and balance “quick-wins” alongside more long-term sustainable solutions.
  • Able to act with empathy, humility, and integrity by being honest and open with colleagues, peers, managers and stakeholders.
  • Able to build trust in their team, colleagues, peers and stakeholders.
  • Agile in their thinking.
  • Self-aware of the impact they have on their team, colleagues, peers and stakeholders.
  • Able to take accountability for their impact on their results, team and colleagues.
  • Confident, able to make tough decisions and lead with authority when the situation requires.
  • Ability to remain calm under pressure.
  • Flexible in their approach to work, whether delivering through a team or taking personal responsibility to achieve a result.

 

For more information about the role, please view the job framework on our website.

Location: West London (West Region)

Full-time: 37.5 hours per week

Contract type: Permanent

Salary: £30,500

Closing date: 10th June 2022 (midnight GMT). Interviews may take place before this date for exceptional candidates.

 

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.


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