Service Manager - Operations, South London

United Kingdom - London and South East region (UK centres)

This vacancy is now closed


About Us

Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally. 

As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.

At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

About the Role

Reporting to the Regional General Manager, the Service Manager-Operations will be responsible for providing leadership to their Treatment Centre Operations team to ensure that the operational priorities in their centre(s) are aligned to the overall organisational priorities and are delivered through a clear focus on safety, client experience & sustainability.

The role will support and challenge our Clinical Teams to provide the best possible experience for our Clients through the use of data to inform decision making, close management of resources (people, consumables, equipment, property) and maintaining an work and client facing environment that is professional and fit for purpose at all times.

Close and effective working relationships with the Service Manager-Clinical and Regional General Manager will be essential in being successful in this role.

About You

You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission ‘Your Body, Your Choice, Your Future’.


  • Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
  • Pro-choice
  • Professional role model: appearance and manner
  • Ability to work with others
  • Inspire a motivated and productive team
  • Make sound service delivery decisions
  • Generate a client focused service
  • Effective IT skills, MS/Outlook, Excel and PowerPoint or equivalent


Minimum: GCSE (A-C) [or equivalent] in Maths & English

Desirable: Formal Management Qualification including a bachelors or masters degree in operational management  

MSI Employee Value Proposition


  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider up to 5% employer contribution
  • Over 4,000 perks and discounts from worldwide retailers to local businesses through Blue Light and Perkbox
  • Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
  • Up to £7000 annual season ticket loan for use on public transport
  • Relevant equipment provided to fulfil your role
  • Company sick pay
  • Competitive overtime rates*
  • Death in service benefit


  • Competitive family friendly benefits to support you balance your family and working life
  • Potential for flexible working
  • 25 days annual leave, plus bank holidays increasing with continuous service
  • We celebrate our colleagues through our national Employee Recognition Programme
  • Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters
  • Accredited Mental Health First Aiders to support employees in moments of need
  • Annual contribution towards eye test and glasses

Personal Development

  • Great opportunities to progress
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Training and Development learning agreements available

For more information about the role, please view the job framework and person specification.

Location: South London –good public transport links, walking distance to Brixton tube station, staff parking

Hours: Full time – 37.5 hours

Contract type: Permanent

Salary: £37,867 - £46,860

Closing date: 14th October 2022 (midnight GMT). Interviews may take place before this date for exceptional candidates.


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