Client Care Coordinator

United Kingdom - Bristol and Midlands region (UK centres)

Working 25 hours, Monday – Friday, 09:30 – 14:30 with 1 weekend shift in a 2-week rotation

About Us

Here at MSI UK we know that dreams are powered by our ability to make choices - we are proud to be a leading provider of Reproductive Health Care.

We have an exciting opportunity to join our national contact centre based in Bristol, with hours that can truly compliment a great work life balance.

We operate a flexible hybrid model which means you can work from the comfort of your own home* or alongside other colleagues within our office. To provide the flexibility to our colleagues that we know is so important right now, you will be required to work just 2 shifts per month at our office based in Bradley Stoke.

Working as a Client Care Coordinator your role will be varied as you will interact with our clients over the telephone and through our remote access channels.

We are excited to be able to offer a salary increment once you complete all of the required training for the role – we will be happy to tell you more about our great development opportunities at interview!

Previous experience of working within sexual and reproductive health is not a requisite of this role.

We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

*Subject to a Risk Assessment and a minimum internet speed.

MSI Employee Value Proposition


  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider up to 5% employer contribution
  • Over 4,000 perks and discounts from worldwide retailers to local businesses through Blue Light and Perkbox
  • Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
  • Up to £7000 annual season ticket loan for use on public transport
  • Relevant equipment provided to fulfil your role
  • Company sick pay
  • Competitive overtime rates*
  • Death in service benefit


  • Competitive family friendly benefits to support you balance your family and working life
  • Potential for flexible working
  • 25 days annual leave, plus bank holidays increasing with continuous service
  • We celebrate our colleagues through our national Employee Recognition Programme
  • Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters
  • Accredited Mental Health First Aiders to support employees in moments of need
  • Annual contribution towards eye test and glasses

Personal Development

  • Great opportunities to progress
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Develop your skills through an accredited apprenticeship programme
  • Training and Development learning agreements available

About the Role

If you are passionate and committed to providing great client care and enjoy speaking with a variety of individuals, then this is the role for you!

You will be joining a team of over 150 colleagues that work together across our four contact centre sites to deliver an efficient and safe service to our clients. Whether you choose to work predominately from home or within our office you will never be alone as we have a fantastic support network in place so that we all feel connected. Please note that this is a phone-based role.

You will be provided with bespoke training, tailored to your role to equip you in assisting with safe and effective abortion and vasectomy care to our clients.

If you want to make a difference and be a part of a global organisation that truly changes lives, then we want to hear from you.

For more information about the role, please view the job framework and person specification.

About You

You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission ‘Your Body, Your Choice, Your Future’.


  • Ability to work independently and collectively within a close-knit team
  • Strong interpersonal communication skills for supporting our diverse client population
  • Excellent record keeping
  • Strong clinical knowledge and good analytical skills
  • Ability to manage risk effectively, prioritising workloads accordingly
  • Good IT skills (full training on internal programs will be provided)


  • GCSE level education including English and Mathematics or equivalent

Location: Bradley Stoke, Bristol.  Good access via public transport and the contact centre is located just off the M4 at junction 20.  10-minute drive to a huge indoor shopping centre.

Hours: 25 hours per week

Contract type: Permanent

Salary: Starting from £13,933.33 (£20,900 FTE)

Closing date: 7th December 2022 (midnight GMT). Interviews may take place before this date for exceptional candidates.

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