Field Support Engineer

United Kingdom - London and South East region (UK centres)

This vacancy is now closed


Location: London Support Office and covering the South East region

Hours: Full time – 35 hours

Contract type: Permanent

Salary: £37,500

About the Role

Working as part of the UK IT Support team and reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. This role will be quite varied, it will predominantly be travelling around the South East of England to our Head office and clinical and treatment sites providing a high level of onsite IT support, with some flexibility of time in office or working from home when not setting up or supporting sites.

We are looking for someone who is a team player, has a positive attitude and loves to learn, develop and grow continuously. You will be part of and collaborate with the wider Global Information Services team as well as work with in-country IT teams.

There will be an oncall allowance as well for those that want to provide out of hours cover, but there are expectations on this.

Opportunities for Development would include:

  • Learn and develop in multiple technologies, including methods such as team cross training, learning on the job and training courses.
  • Learning best practise processes and procedures.
  • Help shape the future of customer service within the GIS team – you’ll help define customer service standards for IT support.

About You

You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission ‘Your Body, Your Choice, Your Future’.


  • Fluent in English, both written and verbal (other languages would be a bonus).
  • Can learn new skills quickly and easily.
  • Experience working to and achieving targets.
  • Demonstrable problem solving and troubleshooting skills.
  • Proven experience of providing end user support, including call logging, support progression and incident resolution.
  • Experience in using and maintaining knowledge base.
  • Microsoft Azure AD, M365, Exchange Online, SharePoint, InTune.
  • Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.

Desirable skills in order to be a strong candidate are the following:

  • Citrix applications, Genesys, Freshservice.
  • Reasonable networking understanding, Meraki knowledge would be an advantage (but not essential).
  • Any infrastructure and Windows server experience.


  • No formal educational requirement, qualification through experience is sufficient for the role.
  • ITIL v3/v4 Certification (ideal but not essential).


  • MCDST Microsoft certified desktop support technician.
  • MCP: Windows 10.
  • A Level, BTEC, NVQ in Information Technology.
  • Degree of any level or subject
  • ECDL European Computer Driving Licence

About Us

Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally. 

As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.

At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

What can we offer you?


  • Over 4,000 perks and discounts from worldwide retailers to local businesses through Blue Light
  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider up to 5% employer contribution
  • Over 4,000 perks and discounts from worldwide retailers to local businesses
  • Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
  • Up to £7000 annual season ticket loan for use on public transport
  • Relevant equipment provided to fulfil your role


  • Access to Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
  • Competitive family friendly benefits to support you balance your family and working life
  • Potential for flexible working
  • 26 days annual leave, plus bank holidays increasing with continuous service
  • We celebrate our colleagues through our national Employee Recognition Programme
  • Accredited Mental Health First Aiders to support employees in moments of need
  • Annual contribution towards eye test and glasses
  • Hybrid working

Personal Development

  • Great opportunities to progress
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Develop your skills through an accredited apprenticeship programme
  • Training and Development learning agreements available

For more information about the role, please view the job framework.

Closing date: 23rd March 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

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