General Manager

United Kingdom - London and South East region (UK centres)

This vacancy is now closed


Location: Essex and London 

Hours: Full time – 37.5 hours

Contract type: Permanent

Salary: £46,860.56 to £56,701.27 dependant on experience

About the Role

Reporting to the Head of Operations, the General Manager (GM) will be responsible for providing leadership to their Treatment Centre team to ensure a consistent safe and sustainable service in all Treatment Centres in their allocated region(s).

This role is being advertised in order to provide resilience across our population of Regional General 
Managers in London. 

As such, it is a requirement for the successful applicant to be able and willing to work from a minimum 2 of our Regional Treatment Centres:

• Essex – Buckhurst Hill
• London West - Ealing
• London South – Brixton
• London Central – Whitfield Street

The successful applicant will be assigned one of these Regions based on their 2 preferred locations 
which will be discussed before progressing to interview stage. It would be beneficial if 2 preferred locations were stated within your application.

It should be noted that this role is not a work at home or hybrid working position – there is a 
requirement for the successful applicant to be onsite at one of the above locations full time.

The post holder will ensure that the priorities in their region(s) are aligned to the overall organisational priorities delivered through a clear focus on safety, client experience & sustainability.

The RGM will ensure there is a clear, active long-term service development plan for their region, and ensure a culture of continuous improvement is cultivated throughout their teams

The role will require successful appointment to be the primary CQC Registered Manager and the Controlled Drugs Accountable Officer for their Treatment Centres.

About You

You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission ‘Your Body, Your Choice, Your Future’.


  • Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
  • Pro-choice
  • Professional role model: appearance and manner
  • Ability to work with others
  • Inspire a motivated and productive team
  • Make sound service delivery decisions
  • Generate a client focused service
  • Effective IT skills, MS/Outlook, Excel and PowerPoint or equivalent


Minimum: GCSE (A-C) [or equivalent] in Maths & English

Desirable: Formal Management Qualification including a bachelors or masters degree in operational management  

MSI Employee Value Proposition


  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider up to 5% employer contribution
  • Over 4,000 perks and discounts from worldwide retailers to local businesses through Blue Light and Perkbox
  • Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
  • Up to £7000 annual season ticket loan for use on public transport
  • Relevant equipment provided to fulfil your role
  • Company sick pay
  • Competitive overtime rates*
  • Death in service benefit


  • Competitive family friendly benefits to support you balance your family and working life
  • Potential for flexible working
  • 25 days annual leave, plus bank holidays increasing with continuous service
  • We celebrate our colleagues through our national Employee Recognition Programme
  • Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters
  • Accredited Mental Health First Aiders to support employees in moments of need
  • Annual contribution towards eye test and glasses

Personal Development

  • Great opportunities to progress
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Training and Development learning agreements available

About Us

Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally. 

As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.

At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We are proud to be a level one disability confident employer. 

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

For more information about the role, please view the job framework.

Closing date: 25th April 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

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