Intergrative Person Centred Telephone Counsellor

United Kingdom - Bristol and Midlands region (UK centres)

This vacancy is now closed


Location: Hybrid with working in our Contact Centre in Bristol, Bradley Stoke twice a month once passed probation – good public transport links and accessible via M4. 5-minute drive away from huge indoor shopping centre with large department stores.

Part-time: 20 hours per week. The successful candidate would be expected to work a Friday and one weekend per month. One shift must be from 13:30pm or later. All other shifts can be chosen.

Contract type: Permanent

Salary: £30,599.69 FTE (actual salary £16,319.83)

What is an Integrative Person Centred Telephone Counsellor?

An Integrative Person Centred Telephone Counsellor will work in an established team of up to six counsellors providing telephone counselling to people considering or choosing abortion and post abortion. There will also be a limited number of vasectomy clients to support.

Ensuring computerised notes are precise and completed, you will need to start and finish sessions promptly with the awareness of, and dealing with or referring, safeguarding clients when appropriate.

You will be a fully qualified counsellor to a minimum of Level 4 Diploma in professional counselling and a member of the BACP and understand the Humanistic Person Centred Core Conditions using this as a foundation, incorporating other models of counselling to support our clients. 

Who are we?

Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally.

As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them.

At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We’re proud to be a Disability Confident Level 1 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

What can we offer you?


  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider up to 5% employer contribution
  • Over 4,000 perks and discounts through Blue Light card
  • Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
  • Up to £7000 annual season ticket loan for use on public transport
  • Competitive overtime rates


  • Access to Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
  • Accredited Mental Health First Aiders to support employees in moments of need
  • Competitive family friendly benefits to support your family and working life
  • Potential for flexible working
  • We celebrate our colleagues through our national Employee Recognition Programme
  • Annual contribution towards eye test and glasses

Personal Development

  • Great opportunities to progress
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Develop your skills through an accredited apprenticeship programme
  • Training and Development learning agreements available

For more information about the role please view the job description.

Closing date: 5th April 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

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