Client Care Coordinator

United Kingdom - London and South East region (UK centres)

This vacancy is now closed


Salary: Starting from £22,990 with the opportunity to increase salary upon completion of competencies 

Location: Brighton – good public transport links via bus routes and accessible from Hove train station. Great clinic for personal development and training.

Hours: 37.5 hours, between the hours of 8am-6pm, Monday to Friday with 1 weekend shift in a 2-week rotation

Contract type: Permanent

Start date: 15th May 2023

Successful candidates will be required to be onsite for 12 weeks and then be able to work from home only attending the centre 2 days per month.

About the Client Care Coordinator role

If you are passionate and committed to providing great client care and enjoy speaking with a variety of individuals, then this is the role for you!

You will be joining a team of over 150 colleagues that work together across our four contact centre sites to deliver an efficient and safe service to our clients. Whether you choose to work predominately from home or within our office you will never be alone as we have a fantastic support network in place so that we all feel connected. Please note that this is a phone-based role.

You will be provided with bespoke training, tailored to your role to equip you in assisting with safe and effective abortion and vasectomy care to our clients.

If you want to make a difference and be a part of a global organisation that truly changes lives, then we want to hear from you.

Who are we?

Here at MSI UK we know that dreams are powered by our ability to make choices - we are proud to be a leading provider of Reproductive Health Care. We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

We operate a flexible hybrid model which means you can work from the comfort of your own home*. To provide the flexibility to our colleagues that we know is so important right now, you will be required to work just 2 shifts per month at our centre based in Brighton.

Working as a Client Care Coordinator your role will be varied as you will interact with our clients over the telephone and through our remote access channels. We are excited to be able to offer a salary increment once you complete all of the required training for the role – we will be happy to tell you more about our great development opportunities at interview!

Previous experience of working within sexual and reproductive health is not a requisite of this role.

We’re proud to be Disability Confident Level 1 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

*Subject to a Risk Assessment and a minimum internet speed.

The skills required for the Client Care Coordinator role are:

  • Ability to work independently and collectively within a close-knit team
  • Strong interpersonal communication skills for supporting our diverse client population
  • Excellent record keeping
  • Strong clinical knowledge and good analytical skills
  • Ability to manage risk effectively, prioritising workloads accordingly
  • Good IT skills (full training on internal programs will be provided)

What can we offer you?


  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider up to 5% employer contribution
  • Over 4,000 perks and discounts through Blue Light card
  • Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
  • Up to £7000 annual season ticket loan for use on public transport


  • Accredited Mental Health First Aiders to support employees in moments of need
  • Competitive family friendly benefits to support your family and working life
  • 25 days annual leave, plus bank holidays increasing with continuous service (FTE)
  • We celebrate our colleagues through our national Employee Recognition Programme
  • Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters
  • Annual contribution towards eye test and glasses

Personal Development

  • Great opportunities to progress
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Develop your skills through an accredited apprenticeship programme
  • Training and Development learning agreements available

For more information about the role, please view the job framework and person specification.

Interviews will be held over Teams on Tuesday, 18th April from 14:30pm onwards.

Closing date: 16th April 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

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