Service Centre Analyst - Bristol

United Kingdom - Bristol and Midlands region (UK centres)

This vacancy is now closed


Location: Bristol, Bradley Stoke

Hours: Full time – 35 hours

Contract type: 1 Year Fixed Term Contract 

Salary: £27,500

Closing date: 26th May 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.

About the Role

Based in the Bristol call centre Office, with some flexibility of working from home and the potential odd need to travel, you will provide friendly and exceptional local customer support.

We are looking for someone who is:

  • Customer sensitive, able to empathise and create customer relationships.
  • Innovative individual with the ability to show initiative.
  • Dependable and able to manage their own workload and schedule.
  • Positive attitude and outlook.
  • Can keep calm and work effectively under pressure.
  • Provide technical solutions to problems.

Proactively identifying and addressing faults before they impact employees, providing regular status updates to the Senior Service Centre Analyst. Someone who is aware of the importance of process and contributing to the development of operational procedures and policies, considering relevant organisational policies and legislation. 

We are looking for someone who is a team player, has a positive attitude and loves to learn, develop and grow continuously. You will be part of and collaborate with the wider Global Information Services team.

Opportunities for Development would include:

  • Learn and develop in multiple technologies, including methods such as team cross training, learning on the job and training courses.
  • Learning best practise processes and procedures.
  • Help shape the future of customer service within the GIS team – you’ll help define customer service standards for IT support.

About You

You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission ‘Your Body, Your Choice, Your Future’.


  • Ability to use initiative and learn / adapt and evolve in changing environments
  • Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
  • Good team worker and internal collaborator
  • Strong documentation skills, including case updates/resolutions
  • Good problem resolution skills
  • Quick Learner
  • Understanding of projects

To perform this role, it is essential that you have the following experience:

  • Windows Server implementation
  • Active Directory, DNS, TCP/IP
  • Network fundamentals
  • SSL Certificates understanding
  • O365 / InTune
  • Windows 10 and MS Office installation and troubleshooting.
  • Building laptops/desktops using InTune

 To be considered for this role, it is ideal that you have the following:

  • 3+ years in a customer support capacity.
  • Awareness of customer support best practise (ITIL and ITSM).


  • No formal educational requirement, qualification through experience is sufficient for the role.
  • ITIL v3/v4 Certification (ideal but not essential).

About Us

Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally. 

As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.

At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We’re proud to be a disability confident level one equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

What can we offer you?


  • Achievable opportunities for salary progression
  • Market leading Aviva pension provider up to 5% employer contribution
  • Over 4,000 perks and discounts from worldwide retailers to local businesses
  • Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
  • Up to £7000 annual season ticket loan for use on public transport
  • Relevant equipment provided to fulfil your role
  • Company sick pay
  • Competitive overtime rates*
  • Death in service benefit


  • Competitive family friendly benefits to support you balance your family and working life
  • Potential for flexible working
  • 26 days annual leave, plus bank holidays increasing with continuous service
  • We celebrate our colleagues through our national Employee Recognition Programme
  • Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters
  • Accredited Mental Health First Aiders to support employees in moments of need
  • Annual contribution towards eye test and glasses
  • Hybrid working

Personal Development

  • Great opportunities to progress
  • Paid training provided to ensure you are fully equipped to perform within your role and beyond
  • Develop your skills through an accredited apprenticeship programme
  • Training and Development learning agreements available

For more information about the role, please view the job framework.

We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, don’t hesitate, apply now to ensure you're considered for this role.

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