Business Application Support - Fixed Term 6 months

United Kingdom - London (UK Support Office)

This vacancy is now closed


Description: Business Application Support

Location: Bristol or other

Hours: 37.5 per week

Salary: Competitive

Fixed term 6 month contract – potential for permanent placement

About Us

MSI Reproductive Choices is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services, to join our committed teams of clinical, management and support teams.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

About the Role

The Business Application Support role (Operations & Clinical Solutions) will support aspects of the current and in development Electronic Patient Record (EPR) solutions with an emphasis on reporting (known within the business as CRS and Maxims respectively).  The Primary focus of the role will be on the new system that is currently being developed.

Our solutions are used across all 60+ MSI UK sites, to ensure that the application is supported and available within SLAs.

The role will support any development work around the EPR and supporting external services (like reporting) to meet changing business requirements and demands.

The role will work in collaboration with the Data and Digital Transformation teams, GIS and the relevant project teams, supporting their work and assisting under their direction.

The role will facilitate configuration, reporting and other dev duties in and around the EPR solutions and supporting products, helping to ensure the new solution is rolled out within the project time deliverable.

This role will work with and respond to both current project work and BAU support / requests as and when required.

The role will provide exposure to many different technical areas and provide opportunities to get involved in a multitude of functions across the business.

About You

  • Experience in report writing from a SQL database
  • Microsoft SQL – Integration, Reporting and T-SQL language skills / HQL (optional)
  • Experience of Microsoft PowerBI (nice to have)
  • Working knowledge with FastReport or Crystal Reports (nice to have)
  • Working knowledge of XML (desirable)
  • Experience of Microsoft SQL as a Service (nice to have)
  • Exposure to ASP.NET (C#, C++ and Visual Basic)
  • Experience using IMS MAXIMS (desirable)
  • Experience in IP and contact centre telephony solutions (Genesys) (desirable)
  • Experience of training and supporting end users (desirable)
  • English speaking (essential)

For more information about the role, please view the job framework on our website.


Location: Bristol or other


Closing date:  22nd January 2021 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.

Salary: competitive


Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.

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