Health Advisor - Bradley Stoke
About Us
MSI Reproductive Choices is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline work, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.
Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.
We’re looking for people who share our drive to provide the best quality care to everyone who needs our services to join our committed teams of clinical, management and support staff.
We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.
About the role:
We are looking for a Health Advisor to join our Call Centre (One Call) operation in Bristol. The purpose of this role is to make telephone pre-treatment assessments to clients seeking termination of pregnancy and vasectomy treatment.
Our Health Advisor’s also support our clients with booking in treatments and other related services whilst creating and maintaining accurate record keeping
Reporting directly to the Team Manager the successful candidate will be joining a client centred team, focused on delivering exceptional client care at all times.
About you:
- A high attention to detail, excellent organisational skills
- Experience at handling and co-ordinating a number of tasks at once
- An empathetic and unbiased nature (pro-choice on abortion)
- Excellent listening skills and telephone manner
- Clear communication style
- Experienced in using various computer systems
- A depth of customer service experience
- Calm under pressure
- Adaptable to change
- Positive attitude
- Team playerIn return for your efforts we can offer a starting salary at £19,350 (Pro-Rata) and benefits package including up to 5% pension contribution and discretionary bonus, as well as commitment to your ongoing personal and professional development.
- For full information on this role, please refer to the attached job framework.
What we can offer you
We are able to offer full time contracts working on a 2 week rotation including one day every other weekend.
Full training is provided and successful candidates will need to be available to attend. You will be supported by our dedicated training team, Managers and coaches.
If you are committed to delivering excellent client care, then this may be a great chance for you to gain skills in working for our clients and clinics. We’d love to hear from you, so please click on apply to make your application!