Order-to-Cash Process Lead (fixed term contract, up to 2 years)

Global Opportunity

This vacancy is now closed


About Us:

At MSI Reproductive Choices Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future. As one of the world’s leading providers of contraception and safe abortion care, we give women the means to do so. Across 37 countries, we provide high quality, safe services, and work with advocacy to create an enabling environment, so every client has safe access to services when and where they are needed. Because when a woman can determine her own future, she can contribute to creating a better, more sustainable future for everyone.

MSI Reproductive Choices is committed to creating an inclusive environment with a workforce which is representative of the communities we serve. We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We are committed to promoting equality and safeguarding the welfare of all team members and clients, with a focus on vulnerable groups. 

The role

The Order to Cash Process Lead owns the end-to-end process and is dedicated to the optimisation and harmonisation of the process across the MSI global partnership. The role works closely with the Head of Finance Transformation in setting and delivering ambitious transformation objectives aligned to strategic outcomes.

The role will define the vision and strategy for the process and develop and implement plans to execute it, skilfully traversing the interplay of people, process, technology, and cost.  You will design and institute feedback mechanisms to inform continuous improvement initiatives, ensuring collaboration with appropriate stakeholders and decision makers. You do this adeptly, appreciative of the technical, social, and emergent complexities of a global organisation operating in 37 countries.

About you

We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all clients and colleagues.

To succeed in this role, you must have:

  • Strategy formulation and execution for the order to cash end-to-end process
  • Shared services implementation
  • Documenting and designing business processes using the BPMN standard
  • Developing and delivering training programmes


  • Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
  • Strong MS Office and Visio (or equivalent) skills
  • Excellent spoken and written communication skills in English. Similar French skills would also be great but is not essential.
  • Ability to communicate complex ideas simply
  • High planning and organisation skills
  • Good influencing skills
  • Pro-active problem solving


  • Bachelor’s degree or equivalent in a relevant field
  • Accounting qualification or certification (possible certifications include ACCA, ACA, ACMA, CIMA, CA, CPA, etc.)
  • Project management certification
  • Lean/Six Sigma certification

Personal Attributes:

  • Committed to the protection of team members and clients, with a focus on vulnerable groups.
  • Able to role-model inclusive and culturally sensitive attitudes and behaviours.
  • Resilient, flexible and thrive in fast-paced, dynamic environments
  • Actively seeks out feedback on their performance (both results and behaviours)
  • Works as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures
  • A good communicator with colleagues with a finance and non-finance background; and with non-native English speakers
  • Accountable.

For more information about the role, please view the job description and person specification on our website.

Location:  London Support Office, W1T

Full-time: 35 hours

Contract type: fixed term, up to two years

Salary: £39,600 - £46,500 per annum

Closing date: 30th September 2021 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal staff applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.

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